Warranty
We know that when most companies mention a "lifetime" warranty, there's usually a small print that equates lifetime to a mere handful of years.
That's not how we do things at KTCHN. When we say lifetime, we mean it.
All our products are safeguarded by our PICKLEBALL MORE WORRY LESS, lifetime warranty. This essentially means that as long as you're the proud owner of your KTCHN gear, we will ensure your bag is devoid of manufacturing defects and is performing flawlessly!
We are unwaveringly committed to creating the absolute best gear for Pickleball players, and we stand by our products.
So, if something breaks and impairs the functionality of your bag, rest assured, we've got you covered!
However, it's important to note that while we're always striving to keep our customers happy, there are certain limitations to this warranty.
The warranty does NOT cover damage caused by accidents, normal wear and tear, damage inflicted by third parties, or negligence (Sorry, but we can't replace your bag if your frenzied opponent takes a racket to it, or if it got scraped up when you tripped chasing a shot).
To be honest, if your bag doesn't show any scuffs, scratches, or blemishes, you're probably not putting in enough game time. We're just saying!
KTCHN’s Manufacturer’s Lifetime Warranty covers, manufacturing defects that affect the main functionality of the product, including the following:
- Broken Zippers
- Torn Zipper Track
- Broken Buttons
- Seal & Seam Defects
KTCHN’s Manufacturer’s Lifetime Warranty does not cover, and is not limited to, the following:
- Cosmetic Blemishes, Scratches, Stains
- Accidental Damage
- Damage Caused by Misuse of Product
- Airline Mishandling Damage
- Final sale items, clearance items, refurbished items, and any product purchased second hand
- Lost or misplaced items
The Lifetime Warranty is eligible to the original recipient of the KTCHN Product. For your ease and convenience, we require proof of purchase for all KTCHN products.